Privacy policy
BojuCare Owner privacy policy
BojuCare Owner is a BojuCare application for pet owners invited by participating veterinary clinics. This policy explains how personal information is handled when you use the app.
Effective date: 21 July 2026
Information we process
- Account and contact details, including your name, email address, phone number, and notification preferences.
- Pet profiles, appointments, care notes, vaccinations, prescriptions, invoices, receipts, and documents made available by your linked clinic.
- Booking requests, reminder activity, message-delivery status, and device push tokens.
- Security and service activity needed to authenticate your account, prevent abuse, and diagnose reliability issues.
How information is used
We use information to provide authenticated access, clinic and owner workflows, care records, bookings, reminders, billing records, security controls, support, and service reliability. We do not sell personal information or use it for third-party advertising.
Sharing and service providers
Information is shared between a pet owner and their linked clinic only as needed to provide BojuCare services. Authorised clinic staff may access information according to their assigned role. We also use contracted hosting, communications, notification, and payment-service providers where needed to operate the service. These providers process information for the services they supply. Information may also be disclosed when required by law or needed to protect users, clinics, or BojuCare from fraud, abuse, or a security threat.
Security and retention
BojuCare uses authenticated sessions, role-based access controls, HTTPS network connections, and operational logging to protect information. Information is retained while needed to provide the service and for security, dispute resolution, contractual commitments, or legal and veterinary-record obligations. A participating veterinary clinic may have its own professional duty to retain clinical records.
Your choices and rights
You may request access, correction, or deletion of personal account information. Some clinical, audit, or financial records may need to be retained where law or a clinic's professional obligations require it. We will explain any applicable retention when responding to a verified request.
To close your account, use the BojuCare Owner account-deletion page. For another privacy question, email [email protected].
Policy updates
We may update this policy when BojuCare features, providers, or legal obligations change. The effective date at the top of this page identifies the current version.